When the telemarketer who was trying to get Chloe to change long-distance service asked Chloe, "Are you ready to switch now?", he was using the _____ closing method.
A)benefit summary
B)direct request
C)balance sheet
D)assumptive
E)alternative choice

Question

Quizplus · Accepted Answer

The direct request closing method involves directly asking the customer to make a decision or take action, as the telemarketer did by asking Chloe if she was ready to switch.

When the Telemarketer Who Was Trying to Get Chloe to Change