Robby finds himself in the awkward position of not having the product Verna's office needs to solve its current problem. As a truly professional salesperson, Robby uses a consultative selling philosophy and will probably:
A)recommend a competitor's product if he knows of one that will solve this particular problem.
B)show Verna that what she thinks is a problem isn't really all that bad.
C)apologize and leave without making a fuss.
D)discontinue calling on Verna.
E)do none of the above

Question

Quizplus · Accepted Answer

A consultative selling philosophy involves putting the customer's needs first and providing solutions that meet those needs, even if it means recommending a competitor's product. Therefore, the best choice for Robby in this situation is to recommend a competitor's product if he knows of one that will solve Verna's problem.

Robby Finds Himself in the Awkward Position of Not Having