Ever since Alain first called on Premier Meat Packers, he has had trouble dealing with its purchasing agent who seems to resent the fact that Alain was born in France and speaks with a French accent. Alain actually lost a sale because the Premier agent contended that he couldn't understand Alain's accent. The agent thought Alain had promised delivery in two weeks, and the agent needed the order filled in two days. Due to problems like this and other condescending remarks made by the agent, a _____ is the best action for Alain's company.
A)pressure transfer
B)conversion
C)turnover
D)clean sweep
E)territory waiver

Question

Quizplus · Accepted Answer

Turnover, or replacing the purchasing agent, would be the best action for Alain's company as the agent's behavior is hindering business success. Losing a sale due to the agent's prejudice and communication issues highlights the negative impact they have on the company's bottom line. A clean sweep or pressure transfer may also be effective, but they involve a more drastic overhaul of the company's structure and personnel. A territory waiver and conversion are not relevant solutions to this particular issue.

Ever Since Alain First Called on Premier Meat Packers, He