"Yes, I know our resort facility is a long way from the city, but you'll find that the quiet and beauty of the area is conducive to very productive executive retreats. The sales rep for the resort was using the _____ to deal with a customer's objections.
A)the SPIN method
B)the "turn the tables" method
C)the compensation method
D)the indirect denial method
E)the acknowledgement method

Question

Quizplus · Accepted Answer

The acknowledgement method is a sales technique that involves acknowledging the customer's objection and then providing a solution to the objection. In this case, the sales rep is acknowledging the customer's objection that the resort is a long way from the city, but then providing a solution by saying that the quiet and beauty of the area is conducive to very productive executive retreats.

"Yes, I Know Our Resort Facility Is a Long Way