What should a manager do for handling employee complaints?
A) The manager must assure the employees that their complaint will not jeopardize their employment.
B) The manager must analyze the complaint and dismiss it if it seems to be without foundation.
C) The manager must avoid making written records of the incident.
D) The manager must immediately make a decision.

Question

Quizplus · Accepted Answer

When handling employee complaints, it is important for the manager to assure the employee that their employment is not at risk. This will encourage employees to voice their concerns and lead to a better work environment overall. Analyzing the complaint is also important, but dismissing it without proper investigation can lead to potential issues. Making written records of the incident is necessary for documentation, and immediate decision-making may not be possible until a thorough investigation has been conducted.

What Should a Manager Do for Handling Employee Complaints