When Victor calls for technical support with his computer, he speaks to someone in India. He gets angry about this situation because his brother is a computer wizard, but can't find work here in Canada. What is the market phenomenon that has created this situation?
A) global demand
B) customer care
C) global-local service
D) outsourcing

Question

Quizplus · Accepted Answer

This situation is a result of outsourcing, which involves a company hiring a third-party service provider, often located in another country, to perform certain tasks or functions. In this case, the technical support call center is likely located in India due to lower labor costs and the availability of skilled workers. While outsourcing can provide benefits for companies, such as cost savings and expertise, it can also lead to concerns about lost domestic jobs and a loss of customer satisfaction due to language and cultural barriers.

When Victor Calls for Technical Support with His Computer, He