Operations management (OM) is the function that is responsible for producing goods and services.
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Q27: The degree of customer contact is a
Q28: When automating processes in a service business,
Q29: Defining logical sequence and speed of the
Q30: OM plays a transformative role in an
Q31: In the evolution of OM, quality and
Q33: An initial disadvantage of automation for companies
Q34: The maximum amount of time each station
Q35: Decisions about the best location for a
Q36: In the evolution of OM, its "back
Q37: Service design has three elements including the
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