Herb Kelleher of Southwest Airlines frequently takes Southwest flights to check out operations and informally interview passengers to find out how satisfied they are with their service.Herb's attention to customer service and emphasis of it over profits permeates the organization.Southwest's corporate culture is influenced strongly by:
A)reward systems.
B)rules and procedures.
C)key organizational members.
D)environment.

Question

Quizplus · Accepted Answer

The sentence "Herb's attention to customer service and emphasis of it over profits permeates the organization" suggests that the corporate culture of Southwest Airlines is strongly influenced by key organizational members, specifically Herb Kelleher.

Herb Kelleher of Southwest Airlines Frequently Takes Southwest Flights to Check