Bill collectors being encouraged to show anger and make threats to customers is an example of emotional labour.

Question

Quizplus · Accepted Answer

Emotional labour refers to the effort an individual puts into regulating their emotions for their job. In the case of bill collectors, they may be encouraged by their employer to show anger and make threats in order to intimidate customers into paying their debts. This is an example of emotional labour as it requires the bill collector to regulate their emotions in a way that is not natural to them.

Bill Collectors Being Encouraged to Show Anger and Make Threats