Abbie noticed that Kayla spends time talking to almost everyone she meets at work,and believes that this is because Kayla is a friendly,outgoing person.In fact,Kayla is rather shy and withdrawn most of the time,but her job at a local bank requires that she talk with most of the bank's customers periodically.Abbie's perception of Kayla is mistaken because of ________.

Question

Quizplus · Accepted Answer

The correspondence bias (also known as the fundamental attribution error) refers to the tendency for individuals to overemphasize dispositional (internal) explanations for observed behaviors, rather than considering situational (external) factors. In this case, Abbie is assuming that Kayla's behavior is due to her dispositional traits, rather than considering the situational demands of her job.

Abbie Noticed That Kayla Spends Time Talking to Almost Everyone