The Internet has impacted small firms using an e-commerce business model by bringing new technology to the management of customer service.

Question

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The internet has revolutionized the way small firms interact with customers by providing various tools like chatbots, social media messaging, and email support, which help businesses manage customer service efficiently. Such technology has enabled e-commerce businesses to provide fast, responsive customer service at a low cost.

The Internet Has Impacted Small Firms Using an E-Commerce Business