McGillicuddy and others (1987) note that when people knew they would face an arbitrated settlement if mediation failed, they

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According to McGillicuddy and others (1987), when people knew they would face an arbitrated settlement if mediation failed, they tried harder to resolve the problem and thus were more likely to reach agreement. Therefore, option B is the best choice. Option A is incorrect because it contradicts the findings of the study. Option C is also incorrect because it suggests that people become even more hostile in the presence of an arbitrated settlement, which is not supported by the study. Option D is incorrect because there is a clear finding from the study.

McGillicuddy and Others (1987) Note That When People Knew They