Using customer evaluations of employee performance is appropriate in all but one of the following situations.Name the exception.
A)When the company wants an inexpensive means of evaluation.
B)When an employee's job requires direct service to the customer or linking the customer to other services within the company.
C)When the company's strategic goal is to integrate marketing strategies with human resource activities and policies.
D)When the company is interested in gathering information to determine what products or services the customer wants.

Question

Quizplus · Accepted Answer

Using customer evaluations of employee performance may not be appropriate when the company is looking for an inexpensive means of evaluation, as gathering and analyzing customer feedback can often require significant resources and time.

Using Customer Evaluations of Employee Performance Is Appropriate in All