Once the output of a work unit has been identified, it is important to specify the quality and quantity standards for these outputs.

Question

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Every work unit-whether a department, team, or individual-seeks to produce some output that others can use. Merely identifying an output or set of outputs is not sufficient. Once these outputs have been identified, it is necessary to specify standards for the quantity or quality of these outputs.

Once the Output of a Work Unit Has Been Identified