Organizations have cut costs and streamlined their organizational design to respond better to customer needs by:

Question

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By pushing decision-making authority down to the lowest level, organizations empower their employees to respond to customer needs more quickly and efficiently, without having to go through multiple layers of approval. This can also result in increased employee satisfaction and engagement, as they feel trusted and valued by the organization. Delegating authority to support groups can also help streamline processes and improve responsiveness, but it may not have the same level of impact as pushing authority down to the lowest level. Centralizing authority at the top and making middle managers less responsible can have the opposite effect, creating bottlenecks and slowing down decision-making processes. Requiring supervisors to maintain authority due to accountability may be necessary in certain situations, but it can also limit flexibility and hinder responsiveness.

Organizations Have Cut Costs and Streamlined Their Organizational Design to Respond