Please consider the following short case as you respond to the next question: Sue and Sally are partners in a small local bakery specializing in wedding and birthday cakes. They use a simple Excel spreadsheet to record journal entries and prepare financial statements and tax returns. Robert, the owner of a consulting company that installs and maintains ERP systems, has recently approached them about the possibility of implementing an ERP system in their operations. If they accept his offer, Robert will provide a series of online tutorials to help them learn about the new system. Sue and Sally believe the implementation of the ERP system will make it easier for them to borrow money to expand the bakery.If Sue and Sally accept Robert's proposal, which of the following common causes of ERP implementation failure is likely to be the most serious?

Question

Quizplus · Accepted Answer

The most serious common cause of ERP implementation failure for Sue and Sally's small bakery is likely to be inadequate education and training. They currently use a simple Excel spreadsheet to manage their accounting needs and are not likely to be familiar with the advanced features and functionality of an ERP system. Online tutorials may not be sufficient to prepare them for the complex system they will be implementing, which could lead to user frustration and errors. This could ultimately result in a failed implementation if users are not adequately trained and supported in their use of the ERP system.

Please Consider the Following Short Case as You Respond to the Next