Gelton Was Leading a Team of Three Co-Workers Focused on Improving

Gelton was leading a team of three co-workers focused on improving their company's process for hiring new employees.They had read the company procedures manual describing the current process, then interviewed newly-hired workers about their experiences.They used the principles of activity-based costing to determine the average cost of hiring a new employee, then created a line graph tracing the average cost over the last twelve months.Which of the following statements is most true?

A) Creating a line graph helps fulfill the fourth step of the generalized BPM model discussed in the text.
B) Determining the average cost of hiring a new employee helps fulfill the second step of the generalized BPM model discussed in the text.
C) The narrative includes exactly one way of fulfilling the third step of the generalized BPM model discussed in the text.
D) The business process is poorly defined.