Jordan is a sales officer who has been underperforming over the last three months. At the last monthly operations cycle meeting, he was given a warning. As the time for the next meeting draws close, Jordan fears his boss reprimanding him. Two days before the meeting, Jordan informs his manager that he has confirmed six deals in the last few days, one of which involves multiple orders for their machines. He, however, skips the detail that these are the only six orders he has been able to obtain in the whole month. Which one of the barriers to effective communication is depicted here?

Question

Quizplus · Accepted Answer

Jordan is filtering the information he gives to his manager by only sharing the positive news about obtaining six deals, but intentionally leaving out the fact that these are the only six deals he was able to obtain in the entire month. This is an example of filtering, which is a barrier to effective communication.

Jordan Is a Sales Officer Who Has Been Underperforming Over