Erin Corbett works at a software company, in charge of the help desk. A short while ago, she received a call from a discontent customer about a problem he is facing due to the company's software. Though she tried to help the customer with the software, he refused to listen to her. He continued yelling at her and finally banged the phone down. Corbett feels exasperated after hanging up the phone and goes for a cup of coffee to calm herself down. What makes Corbett's anger an emotion, rather than a mood?
A) The anger has a contextual stimulus.
B) The feeling of being angry is prolonged.
C) The cause of her behavior is unclear.
D) The response is void of action.
E) The response is cognitive in nature.

Question

Quizplus · Accepted Answer

Corbett's anger is a response to a contextual stimulus, which is the phone call from the disgruntled customer. This situational factor differentiates her anger from a mood, which is a general and prolonged feeling without a specific cause.

Erin Corbett Works at a Software Company, in Charge of the Help