________ refers to inconsistencies between the emotions people feel and the emotions they project.

Question

Quizplus · Accepted Answer

Emotional dissonance refers to when an individual displays emotions that are different from what they feel internally. This happens frequently in service positions, such as customer service or nursing, where employees are required to project a positive emotion to customers or patients despite feeling negative emotions.

________ Refers to Inconsistencies Between the Emotions People Feel and the Emotions