Ellen is the moderator of her company's complaints forum. Customers post their queries or complaints on the forum, and Ellen provides answers or solutions. Which of the following guidelines must Ellen follow?
A) Always start new topics on the original thread; don't change threads.
B) Use acronyms to save time and make it easier for readers to skim through.
C) Focus on the subject at hand, not on personal characteristics of respondents.
D) In order to save time for readers, avoid providing supporting statements.

Question

Quizplus · Accepted Answer

Ellen must focus on the subject at hand and not make any comments about the personal characteristics of the respondents. This will help maintain a professional and respectful environment on the forum. The other options are not appropriate guidelines for a moderator to follow. Starting new topics on the original thread is confusing for readers (A). Using acronyms can be confusing for those not familiar with them and may lead to misunderstandings (B). Avoiding supporting statements can lead to unclear or incomplete answers, which can confuse readers and potentially escalate complaints (D).

Ellen Is the Moderator of Her Company's Complaints Forum