The nurse believes that a patient is having emotional pain. Which remark is most therapeutic?

Question

Quizplus · Accepted Answer

This remark uses empathy to acknowledge the patient's feelings and then offers help. Using empathy tells the patient that his or her feelings are understood. Offering help implies hope for a positive resolution. Empathy, rather than sympathy, is a useful tool. Asking what to do for the patient implies helplessness on the part of the nurse. Minimizing the problem is demeaning to the patient.

The Nurse Believes That a Patient Is Having Emotional Pain