Which of the following would NOT be a moment of truth?
A) your car will not start when it is time to go to the restaurant
B) hostess greets you and asks you to wait
C) server takes your order
D) calling a restaurant for a reservation
Correct Answer:
Verified
Q8: You are a service leader for a
Q9: Guest calls for reservations and a guest
Q10: Compare and contrast your ideal weekly work
Q11: Since its introduction,the pineapple has been internationally
Q12: Anyone who receives or benefits from the
Q14: TQM focuses on
A)error prevention
B)profit
C)error detection
D)guest's needs
Q15: Recruiters are looking for
A)well -rounded candidates
B)service -oriented
Q16: In the hospitality industry the concept of
Q17: Using the four facets of the hospitality
Q18: The central focus in hospitality is
A)provide a
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