Read the following apology and identify at least three problems in it. List and discuss what guidelines for effective apologies it violated. "I'm sorry I made you mad. If you wouldn't nag at me all of the time, then I wouldn't get angry so much. I have a lot of pressure on me right now at work and your nagging just sent me over the top. Don't blow this out of proportion. Come on now, I said I was sorry. Why can't you get over it?"
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