Heather is very aware of how she is feeling and she manages her emotions well when at work.She is also very sensitive to the needs of her clients.What is Heather demonstrating?

Question

Quizplus · Accepted Answer

Heather is demonstrating emotional intelligence, which involves understanding and managing one's own emotions as well as being sensitive to the emotions of others. Option A (reappraisal) refers to changing the way one thinks about a situation to modify one's emotional response. Option C (emotional labor) refers to the act of managing one's emotions to meet the emotional demands of a job, and Option D (emotional contagion) refers to the phenomenon of emotions spreading from one person to another.

Heather Is Very Aware of How She Is Feeling and She