According to research presented in this chapter, there are two steps involved in the attribution process.When Emma makes an attributional error, it's because she neglects to

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The research presented in the chapter suggests that the attribution process involves two steps, the first being to make an initial dispositional (personality-based) attribution and the second being to adjust for situational factors. Emma's attributional error would occur if she neglects to adjust for situational factors, as she would then place too much emphasis on dispositional factors.

According to Research Presented in This Chapter, There Are Two