Clarion Inc. is a multinational company with offices across the globe. Each office sends weekly reports to the parent office in New York. Here, a team of long-time employees collates the data to form a holistic picture of the state of the business. The company wants to speed up the process of data collation and therefore implements a distributed CRM solution. Over a month, a team of trainers travels around the globe to train employees on how to use the system. The training is classified as a skill-enhancement course. Which kind of skill does the course aim to enhance?

Question

Quizplus · Accepted Answer

The distributed CRM solution is a technical solution aimed at improving the speed and efficiency of data collation. Therefore, the skill-enhancement course is aimed at enhancing the employees' technical skills in using the new system.