A representative of the labor union was called to speak before a committee about the dangers faced by workers at a chemical factory. The committee was looking forward to hearing the representative's thoughts on the subject so they could take appropriate action to increase workers' safety. However, the representative panicked and mumbled his way through the speech. Which concept did the representative fail to display?

Question

Quizplus · Accepted Answer

The representative failed to display management of anxiety, as evidenced by his panic and mumbling during the speech. It is possible that he may have had knowledge of the situation and a message strategy, but his anxiety prevented him from effectively communicating his thoughts. Architectural nonverbal communication is not relevant to this scenario.

A Representative of the Labor Union Was Called to Speak