A flight attendant was called in for questioning following complaints of unpleasant service on a long-distance flight. The HR manager never gave her an opportunity to explain that she had been on two long-distance flights back-to-back and, hence, had been exhausted on that particular flight. Seeing that he was not listening to her, the flight attendant folded her hands and leaned back in her chair. This action effectively closed their communication. The flight attendant's action can be classified in which category of kinesics?

Question

Quizplus · Accepted Answer

Regulators are nonverbal behaviors that control, maintain, or modify the interaction between communicators. In this scenario, the flight attendant's action of folding her hands and leaning back in her chair was a nonverbal cue indicating that she was closing off communication, effectively regulating the flow of the interaction by signaling disengagement or a lack of openness to further discussion.

A Flight Attendant Was Called in for Questioning Following Complaints