Taufiq Is the Owner of a Refrigerator Showroom

Taufiq is the owner of a refrigerator showroom. While describing the respective work roles to his new sales team, he provided background details about the internal workings of refrigerators and the science behind how coolants function. This confused the salespersons about their actual task objectives. What contributed to the communication failure in this scenario?

A) Information overload
B) Inadequate information
C) Problems of channels
D) Lack of feedback