Langer, Blank, and Chanowitz explored the automaticity of behavior by sending an interdepartmental memo to university offices. What were they attempting to examine?

Question

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Langer, Blank, and Chanowitz were attempting to examine the effect of novelty on behavior. They sent out two memos that were virtually identical but differed in one word, either "because" or "although." They found that including the word "because" resulted in a significantly higher rate of compliance with the request in the memo, indicating that people may engage in automatic and mindless behavior when faced with a familiar situation and a perceived reason for their behavior.

Langer, Blank, and Chanowitz Explored the Automaticity of Behavior by Sending