One approach to training customers, recommended by advertising experts is to ____________.
A)train employees like customers
B)use radio advertising
C)show service delivery in action
D)design palpable service environments
E)explain service procedures in advance

Question

Quizplus · Accepted Answer

Showing service delivery in action helps customers understand what to expect and how the service works, making it an effective training approach.

One Approach to Training Customers, Recommended by Advertising Experts Is