Customers do not need training to help them perform well because they already know what they want.
Correct Answer:
Verified
Q1: Giving price discounts is one way to
Q2: In low-contact services, frontline personnel are central
Q3: Which of the following is NOT a
Q4: Communication efforts are used only to attract
Q5: Advertising and promotions do little to help
Q7: _ and _ represent important ways to
Q8: Which of the following is NOT one
Q9: _ outside peak demand periods poses a
Q10: Blogs Web logs) are frequently modified Web
Q11: One approach to training customers, recommended by
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