All customers will eventually voluntarily shift from high-contact delivery environments to new electronic channels.

Question

Quizplus · Accepted Answer

While electronic channels are becoming more prevalent and convenient for many customers, some may still prefer high-contact delivery environments for certain services or interactions. Additionally, not all customers may have access to or be comfortable using electronic channels. Therefore, it is not a universal truth that all customers will eventually shift to electronic channels.

All Customers Will Eventually Voluntarily Shift from High-Contact Delivery Environments