____________ augment the core product, both facilitating its use and enhancing its value and appeal.
A) Core products
B) Supplementary services
C) Delivery processes
D) Sustaining processes
E) Conditional services
Correct Answer:
Verified
Q5: Which of the following is NOT a
Q6: Hospitality represents a more subtle approach to
Q7: The order-taking process should be _, _,
Q8: "Exceptions" involve supplementary services that fall outside
Q9: Which of the following is NOT one
Q11: _ represent a special type of order
Q12: Core products are always surrounded by the
Q13: Consumption of the core product is sandwiched
Q14: All service elements must be delivered in
Q15: A company's _ helps to determine which
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