High-contact encounters between customers and service organizations differ sharply from low-contact encounters.

Name: High-contact encounters between customers and service organizations differ sharply from low-contact encounters.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

High-contact encounters involve a significant amount of interaction between customers and service organizations, while low-contact encounters involve minimal interaction. Therefore, the two types of encounters differ sharply from each other.

High-Contact Encounters Between Customers and Service Organizations Differ Sharply from Low-Contact