Firms that pay attention to operating details are stronger than those that empower their customers for quality improvement.

Question

Quizplus · Accepted Answer

Empowering customers for quality improvement can lead to a better understanding of their needs, preferences, and expectations, resulting in higher customer satisfaction and loyalty. It also enables firms to identify and address issues before they become significant problems. Focusing only on operating details without seeking customer input can result in missing opportunities for improvement and losing market share. Therefore, firms that empower their customers for quality improvement are typically stronger than those that solely rely on operational details.

Firms That Pay Attention to Operating Details Are Stronger Than