Match the term with its definition. Some terms may not be used.
-The features of a product or service that enable it to satisfy customers' stated and implied needs
A)Acceptance sampling
B)Attributes
C)Bottleneck
D)Constraint
E)Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-yoke
J)Quality
K)Total quality management
L)Variables

Question

Quizplus · Accepted Answer

The term "quality" refers to the features of a product or service that enable it to satisfy customers' stated and implied needs.

Answer: K
 Total quality management (TQM) is a management approach that ensures all employees are committed to continuous improvement of product or service quality through ongoing training, communication, and teamwork.

Match the Term with Its Definition