The SCOR model provides a selection of good practices for each process type.What process type is associated with the practice of using a single contact point for all order inquiries?

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The practice of using a single contact point for all order inquiries is associated with the Delivery process type, which deals with order fulfillment and customer service. The other process types (Plan, Source, Make) do not directly relate to customer inquiries and order fulfillment.

The SCOR Model Provides a Selection of Good Practices for Each