Because Mr. Maloney trusts his employees, he treats them kindly. His kindness leads them to work diligently on his behalf, which in turn increases his trust in them. This pattern of trust, kindness, diligence, and increasing trust illustrates what is meant by

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The pattern described in the scenario reflects reciprocal determinism, which is the idea that behavior, environment, and personal factors interact to influence each other in a bidirectional manner. In this case, Mr. Maloney's behavior (trusting and kind treatment of employees) influences the environment (workplace culture) and personal factors (employee engagement and diligence), which then influence his trust in them, creating a cycle of reciprocal determinism.