Gina's Nail Salon is serious about pleasing its customers.Employees are trained to immediately and pleasantly respond to any customer complaints,and they are empowered to offer discounts and free add- ons to customers who believe they have received anything less than the best service.Gina's Nail Salon focuses on .

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Gina's Nail Salon is focused on good service recovery by training employees to respond to complaints and offering discounts and free add-ons to customers who are not satisfied with the service. This shows that the business values customer satisfaction and is taking steps to ensure that any issues are resolved in a pleasant and timely manner.

Gina's Nail Salon Is Serious About Pleasing Its Customers