The success of the Tom Dennis Ford dealership has been built largely on return customers and word- of- mouth recommendations.The majority of sales are made to customers who have purchased a vehicle at the dealership before or who know someone who had a positive experience purchasing a vehicle there.The sales force at the Tom Dennis Ford dealership most likely knows that using high- pressure selling does not work if the dealership wants to .

Question

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The passage states that the dealership's success has been built largely on return customers and word-of-mouth recommendations, indicating the importance of building long-term relationships with customers. The sales force most likely knows that using high-pressure selling does not work because it could potentially damage these long-term customer relationships.

The Success of the Tom Dennis Ford Dealership Has Been