When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.
A) encouraging entities at different organizational levels to create separate information systems
B) developing committees and steering groups for process management
C) bringing conciliators or arbitrators into the company to sort the issues
D) giving the responsibility of resolving issues to the company's CEO

Question

Quizplus · Accepted Answer

Developing committees and steering groups for process management is the most effective way to resolve process issues that may arise during the implementation of new enterprise systems. This allows for collaboration across different organizational levels and promotes a collective effort towards finding solutions. Encouraging entities at different organizational levels to create separate information systems will only lead to more fragmentation and inefficiency. Bringing in conciliators or arbitrators may be necessary in some cases, but developing the internal capacity to manage process issues is typically a more sustainable approach. Giving the responsibility of resolving issues to the company's CEO is not practical as it is too high level and the CEO should be focused on strategic decision-making rather than tactical problem-solving.

When Implementing New Enterprise Systems in a Company, Process Issues