Every contact and transaction with a customer is recorded in the CRM database.

Name: Every contact and transaction with a customer is recorded in the CRM database.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

CRM stands for Customer Relationship Management, and one of its main purposes is to record and manage customer interactions and transactions in a centralized database. Therefore, every contact and transaction with a customer should be recorded in the CRM system.

Every Contact and Transaction with a Customer Is Recorded in the CRM