Jennifer is the manager of a credit card processing department.She has determined that each processor should be able to input information on 75 credit purchases per hour.She has established a range of plus or minus 5 purchases and an error rate of no more than 2 per hour.Jennifer is performing the management function of

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Jennifer is ensuring that the department is meeting its productivity and quality standards, which is a part of controlling function of management. She has set specific targets for the processors (75 purchases per hour) and established a range of acceptable deviations (+/- 5 purchases) and a maximum error rate (no more than 2 per hour). By monitoring their outputs and taking corrective actions when necessary, she is controlling the department's performance to ensure it meets its performance objectives.

Jennifer Is the Manager of a Credit Card Processing Department