According to Donald Kirkpatrick's The Four Levels of Approach, which of the following is measured by improvement in bottom-line results such as sales, quality, customer satisfaction, safety, employee morale, turnover, costs, and profits?

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Level 4, Impact, is measured by improvement in bottom-line results such as sales, quality, customer satisfaction, safety, employee morale, turnover, costs, and profits.

According to Donald Kirkpatrick's the Four Levels of Approach, Which