Which of the following statements is true of organizational citizenship behavior (OCB)?
A) It includes loyalty, sportsmanship, and civic virtue.
B) It includes social loafing and cyber loafing.
C) It is harmful to an organization.
D) It is the single best way to achieve high morale.

Question

Quizplus · Accepted Answer

Organizational citizenship behavior (OCB) includes behaviors that go beyond the job description and contribute to the overall functioning and success of the organization. These behaviors include loyalty (sticking with the organization during tough times), sportsmanship (being a good team player), and civic virtue (being a responsible and involved member of the community). OCB is generally seen as positive and beneficial for organizations. Choices B, C, and D are incorrect because social loafing and cyber loafing are negative behaviors that involve shirking responsibilities, OCB is not harmful but rather beneficial to organizations, and OCB is not the single best way to achieve high morale, as there are many other factors that contribute to employee morale.

Which of the Following Statements Is True of Organizational Citizenship