The Mechanics at Quick Oil Were Used to Doing Oil

The mechanics at Quick Oil were used to doing oil changes manually. The company introduced a new technology to help to expedite oil changes. Newer employees who were trained on the technology found that it made their job more efficient. Veteran employees who were tasked with relying on their past experience as mechanics and learning how to use the technology on the job found it cumbersome and found themselves relying on the trained employees for guidance. This is an example of how ______.

A) important cross-training on new technology is for small companies
B) how information and communication technologies guide economics
C) how communication shapes meaning and the actions of users
D) why skilled workers should be able to choose technology they work with