The seasonal workers who run the holiday shop have been told to always smile at customers (especially the children), to be extremely pleasant, and to 'ooze the holiday spirit.' This is a form of ______.

Question

Quizplus · Accepted Answer

The instruction for the seasonal workers to always smile and exude holiday spirit is an example of corporate management of emotions. The company is regulating and instructing its employees on how to display positive emotions in order to create a certain atmosphere and experience for customers.

The Seasonal Workers Who Run the Holiday Shop Have Been