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On a 100-Degree Summer Day, Christine Is Working as a Counselor

Question 3

Multiple Choice

On a 100-degree summer day, Christine is working as a counselor and coach at a soccer camp for middle-schoolers. By the end of the day, she's tired, hot, and irritable. However, she must continue to be cheerful and energetic in order to motivate her campers. Christine must engage in ______.


A) normative control
B) emotional labor
C) corporate colonization
D) hidden transcripts of resistance

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